Question 1

After renting online will I have immediate access to my unit?

Accepted Answer

All tenants have access  during gate hours between 7am-7:55 pm (tenants must be off site before 8pm when gate operations shut down.

Question 2

What should I expect to receive once I have completed the online rental?

Accepted Answer

You should receive a rental confirmation (containing your gate code). You should receive the "storid" app which will allow you to access the gate and unlock your digital door lock on your unit.

Question 3

The storid app I downloaded is not working what should I do?

Accepted Answer

Try deleting the app and downloading it again, if the problem continues contact the office during office hours mon-fri 9-5.

Question 4

what happens if I'm on the property after 8pm?

Accepted Answer

Gate will not operate after closing hours, all tenants must be off property no later than 7:59pm to ensure they don't get stuck in.

Question 5

I'm having a problem uploading my drivers license during the online rental process what do I do?

Accepted Answer

Make sure the settings on your phone allow for popups, this can prevent the link to upload your picture using your phone from working and can cause the rental process to freeze. If you still have difficulty contact our office and we will try to assist you during our office hours Mon-Fri 9-5.

Question 6

The storid app is asking for an access code what do I enter?

Accepted Answer

You Should have received a code with your storid link (not your gate code) this is what you enter when reregistration the storid mobil app, if not contact our office during office hours mon-fri 9-5.

Question 7

How long is the lease?

Accepted Answer

Our lease is month to month.

Question 8

what are the tenants gate acess hours?

Accepted Answer

Tenants have access from 7-7:55 daily but must be off site before 8 to prevent getting locked on property

Question 9

Do I need a lock?

Accepted Answer

The majority of our units have digital locks attached to the doors, we have limited non digital latches that do require a lock. Call for availability

Question 10

My digital lock will not unlock once I access the property what should I do?

Accepted Answer

It is recommended waiting at least 30 sec. to 1 minute after accessing property before punching the button on your lock to allow the software to send the signal from the keypad to the digital lock that you are on site. If this does not work exit property, re-enter and try again.

Question 11

why didn't I receive the "storid" app upon renting online?

Accepted Answer

this may be caused by using the same number of a relative or friend already renting at the facility. The software will not send the app to a different customer with a duplicate number of a current tenant. Contact the office so we may input a different number, then we can manually re-send the app.

Question 12

what are the procedure for vacating?

Accepted Answer

take a picture of the empty unit & either text or email us the image and notify the office that your have vacated unit. Close door and lock unit  when leaving property.

Big Valley Self Storage

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